Terms of service

Welcome to NJD (“https://njddubai.com”), your one-stop destination for indulging in luxury chocolates, exclusive gifting, and dessert experiences in the United Arab Emirates. The Website is owned and operated by Cravings Cafe LLC, a limited liability company incorporated under the laws of the United Arab Emirates, with its registered office in the UAE.

By accessing this Website or placing an order, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you must not use this Website.

1. About NJD

NJD specialises in handcrafted 3D chocolates, designer cakes, gourmet hampers, and premium gifting solutions.

These Terms and Conditions apply to all sales made through the Website and regulate your relationship with NJD.

2. Changes to Terms

NJD reserves the right to change or update these Terms and Conditions at any time without prior notice. The latest version will always be available on the Website.

Your continued use of the Website or the placement of an order will be deemed acceptance of the updated Terms and Conditions.

If a change in UAE law requires modification of these Terms after an order has been placed but before delivery, NJD reserves the right to apply such legal changes to the order.

3. Eligibility

To use this Website and place an order, you must:

  • Be at least 18 years of age;
  • Be legally capable of entering into binding contracts under UAE law;
  • Provide accurate billing, payment, and delivery information.

NJD reserves the right to deny access to the Website, terminate accounts, and cancel orders at its sole discretion.

The Website is intended for personal use and gifting. NJD reserves the right to cancel orders that appear to be for resale without a prior written agreement.

4. Website Access & Accounts

The Website is provided on an “as is” and “as available” basis. NJD does not guarantee uninterrupted or error-free access.

You may shop as a guest or create an account.

You are responsible for:

  • The confidentiality of your login information
  • Restricting access to your account
  • All activities are conducted using your account

By registering or placing an order, you consent to receive transactional and promotional communications. You may unsubscribe from marketing communications at any time.

5. User-Generated Content

By posting reviews, comments, testimonials, or other content, you hereby grant NJD a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and distribute such content for marketing and operational purposes.

NJD reserves the right to remove any content that is unlawful, misleading, defamatory, offensive, or otherwise inappropriate.

6. Orders & Product Availability

All orders are subject to acceptance and availability.

By submitting your order, you agree to pay for the chosen products at the price shown (including delivery costs and UAE VAT).

An order is confirmed only when you receive a dispatch confirmation email or notification. Items placed in your cart are not reserved until payment has been completed.

Due to the handcrafted nature of our products:

  • During peak periods (including but not limited to Ramadan, Eid, Christmas, Diwali, and Valentine’s Day), product availability may be limited.

If a product becomes unavailable after purchase, NJD may:

  • Substitute with a similar product; or
  • Refund the unavailable product.

7. Pricing & Payment

All prices are displayed in AED and inclusive of UAE VAT unless otherwise stated.

Delivery charges are calculated at checkout.

We accept Visa, MasterCard, and approved digital payment methods.

By submitting payment details, you confirm that:

  • You are authorized to use the selected payment method.
  • The information provided is accurate and complete.

NJD reserves the right to cancel transactions suspected of fraud or unauthorized use.

8. Delivery

Delivery services are governed by our Delivery Policy, which forms an integral part of these Terms.

The estimated delivery times may be impacted by traffic, weather, courier issues, public holidays, or other events beyond our reasonable control.

In the event of incorrect delivery details, NJD shall not be responsible for any delay or failure of delivery. Redelivery fees may apply.

Risk of loss or damage passes to the customer upon successful delivery.

9. Payment Gateway Terms (Telr Compliance)

The United Arab Emirates is our country of domicile. These Terms are governed by the laws of the United Arab Emirates.

Payments are processed in AED via Visa and MasterCard credit/debit cards.

The price displayed at checkout will be the same amount charged to the card and shown on the transaction receipt.

Trading with OFAC-sanctioned countries is strictly prohibited.

Minors under 18 years may not register or transact on the Website.

Cardholders must retain copies of transaction records and comply with merchant policies.

Users are responsible for safeguarding payment and account details.

NJD (Cravings Cafe LLC) is the legally licensed entity operating this Website under UAE law.

10. Limitation of Liability

To the maximum extent permitted by UAE law, NJD shall not be liable for:

  • Indirect, incidental, or consequential damages;
  • Loss of profits, business interruption, or reputational damage;
  • Delays caused by third-party couriers or external events beyond our control.

Our total liability shall not exceed the total amount paid for the relevant order.

11. Force Majeure

NJD shall not be liable for failure or delay in performance due to events beyond its reasonable control, including but not limited to natural disasters, governmental actions, pandemics, transportation disruptions, labour disputes, or technical failures.

12. Governing Law & Jurisdiction

Any dispute, claim, or controversy arising out of or relating to the use of this Website shall be governed by the laws of the United Arab Emirates.

The courts of the UAE shall have exclusive jurisdiction.